Frequently Asked Question
DO YOUR MASKS OFFER THE SAME PROTECTION AS SURGICAL MASKS?
Our masks are not as effective as clinical masks and offer limited protection for people in close contact with someone who is sick, however for everyday use, these masks are made with 3 layers of 100% cotton or a cotton blend for the best filtration and breathabily.
HOW DO I WASH THE MASK?
- Soak the mask in cold water with a small amount of laundry detergent for 10 minutes.
- Scrub gently to wash off any dirt and rinse all components thoroughly.
- Squeeze gently to remove excess water and leave to hang dry in a place with airflow.
HOW OFTEN DO I NEED TO WASH IT?
A mask is like underwear and it needs to be washed after each use. Once you put on a mask, it can act as a barrier to prevent the spread of the virus from the wearer to others and vice versa, so it’s important to wash it daily.
CAN I ADD A FILTER TO THE MASK?
Yes, the mask is designed with a filter pocket, you can add any filter of your choice to increase the protective ability of the mask.
IS THE MASK MACHINE WASHABLE?
NO. DO NOT PUT THE MASK IN THE WASHING MACHINE. The mask is made with very delicate materials and a machine wash will damage the mask.
WHERE CAN I GET MASK FILTERS?
You can find mask filters on websites similar to amazon.com
WHAT HAPPENS IF I WAS NOT ABLE TO RECEIVE MY PACKAGE?
Your package will be sent back to our headquarters, however we will not be responsible for reshipment fees, an email will be sent to you to confirm the reshipment and the payment will be processed through paypal or other payments after communications between you and our team.
WHY DO YOU NEED TO WEAR A FACE CLOTH COVERING?
In light of new data about how COVID-19 spreads, along with evidence of widespread COVID-19 illness in communities across the country, CDC recommends that people wear a cloth face covering to cover their nose and mouth in the community setting. This is to protect people around you if you are infected but do not have symptoms.
DO WE OFFER EXCHANGE OR REFUND?
Unfortunately, we do not accept any refunds or returns. All purchases are final and customers should have a clear desire to order our products